February 18, 2025 – 

“The ITAD industry is a growing sector and represents the future of secure destruction,” said Chuck Sowers, President/CEO of DHS Worldwide. “By streamlining operations with Total Recall Envision Software, Proshred has set itself up for continued success and scalability.”

Challenges in SEC & ITAD Operations

Before adopting Total Recall Envision ITAD Software, Proshred faced several operational challenges, including:

• Fragmented Systems – Managing scheduling, billing, inventory, and workflows across multiple platforms led to inefficiencies.
• Limited Visibility– A lack of integration hindered real-time operational insights.
• Complex Inventory Tracking– Monitoring pallets, Gaylords, and individual assets required greater precision.
• Manual Processes– Reliance on manual workflows slowed billing and work order coordination.

Transformative Solutions with Total Recall Envision ITAD

By implementing Total Recall Envision ITAD Software, Proshred achieved major improvements:

• Unified Platform– Centralized scheduling, workflow management, billing, invoicing, and inventory tracking.
• Advanced SEC/ITAD Features– Simplified lifecycle management for pickup requests, recycling, scrapping, and sales.
• Comprehensive Inventory Management – Integrated barcode scanning for real-time tracking of pallets and assets, ensuring accuracy.
• Automated Workflows– Billing and invoicing automation reduced manual efforts and accelerated payments.
• Configurable Work Orders– Streamlined inbound, recycling, and sales operations for improved efficiency.

“Total Recall’s ability to unify workflows, automate processes, and provide real-time insights has enabled us to deliver superior service to our SEC clients while seamlessly scaling our operations,” said Brian Samson, VP of Technology at Proshred.

Key Results & Business Impact

• Operational Efficiency. Streamlined workflows reduced administrative tasks by 35%. Real-time inventory tracking increased accuracy and reduced errors.
• Financial Gains: Automated billing and collections improved payment timelines and supported increased equipment sales. Integrated workflows reduced operational costs, improving profit margins.
• Business Growth: Increased inventory movement capacity by 25%, allowing Proshred to expand services.
• Data-Driven Insights: Unified reporting dashboards enabled faster decision-making and eliminated operational bottlenecks.

A Future of Growth & Innovation

Through its partnership with DHS Worldwide, Proshred has revolutionized its SEC and ITAD operations, demonstrating the power of strategic innovation and automation. With Total Recall Envision ITAD Software, Proshred has established scalable, efficient, and future-ready operations that drive business growth and customer satisfaction.

About DHS Worldwide Software Solutions

DHS Worldwide is a global leader in information management technology, serving commercial, corporate, and governmental organizations. Over 1,500 operations worldwide rely on Total Recall software for Records Management, Secure Destruction, Data Protection, and Digital Imaging solutions. With nearly three decades of industry expertise, DHS Worldwide continues to deliver cutting-edge technology solutions that empower businesses to thrive.

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January 15, 2025 – 

“By maximizing Total Recall’s automation, Proshred achieved unprecedented productivity, empowered their customers, and solidified their industry leadership,” said Chuck Sowers, President/CEO of DHS Worldwide.

Addressing Key Operational Challenges

Before adopting Total Recall Envision, Proshred faced several operational hurdles, including:

• Decentralized Data– Managing multiple databases across locations led to inconsistencies and inefficiencies.
• Manual Workflows– Billing, reminders, and collections required time-intensive manual processes, limiting scalability.
• Limited Customer Tools– Clients lacked self-service options for account management.
• Growth Constraints– Expanding operations demanded a more streamlined, scalable system.

The Total Recall Envision Solution

By implementing Total Recall Envision Shredding Management Software, Proshred transformed its business through:

• Centralized Data– Unified all corporate locations into a single, reliable database.
• Automated Workflows – Streamlined billing, reminders, and collections.
• Enhanced Customer Experience– Launched a self-service portal for 24/7 access to invoices, work orders, and schedules.
• Empowered Leadership – Provided real-time insights with business intelligence dashboards for data-driven decisions.
• Optimized Mobile Capabilities – Equipped field teams with mobile tools for real-time work order updates.

“With Total Recall Envision Software, we’ve streamlined our processes, empowered our clients, and set the stage for scalable growth,” said Brian Samson, VP of Technology at Proshred. “The results have exceeded our expectations.”

Key Outcomes & Business Impact

• Operational Excellence: Consolidated all corporate locations into one system, reducing administrative and IT tasks by 40%. Automated invoice processing, allowing staff to focus on higher-value activities.
• Financial Efficiency: Improved cash flow through automated collections and credit card processing. Advanced aging filters enabled faster resolution of outstanding balances.
• Enhanced Customer Engagement: Self-service portal reduced customer support requests by 20%. Real-time service calendars and work order downloads improved transparency and satisfaction.
• Data-Driven Leadership: Business intelligence dashboards increased route efficiency by 15%. Leadership gained real-time visibility to address service gaps proactively.
• Scalability for Growth: Unified systems established a repeatable, scalable process across all locations.

Continued Expansion

Following a successful corporate rollout, Proshred’s franchise locations have begun migrating to Total Recall Envision, with multiple locations already completing the transition.

About DHS Worldwide Software Solutions

DHS Worldwide is a global leader in information management technology, serving commercial, corporate, and governmental organizations. Over 1,500 operations worldwide rely on Total Recall software for Records Management, Secure Destruction, Data Protection, and Digital Imaging solutions. With nearly three decades of industry expertise, DHS Worldwide continues to deliver innovative solutions that drive efficiency, security, and profitability.

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The newly elected board will begin its term upon inauguration at the 2025 i-SIGMA Conference Membership Meeting, taking place 8 April 2025 in Dallas. In the meantime, you can view the current 2024 i-SIGMA Board of Directors.

The association is also grateful to the all the dedicated professionals who ran for office this year, not only for the desire to contribute but for also demonstrating the vitality of the organization.

The Newly Elected Board:

President-Elect

Gaines Garrett, CSDS
Secure Shredding & Recycling
Baton Rouge, LA, USA

Treasurer

Bowman Richards
Richards and Richards
Nashville, TN, USA

Director

Derald Miller
Shred Northwest
Boring, OR, USA

International Director

Paul Prokic
G1 Asset Management PTY LTD
Yatala, Queensland, Australia

Once again, we congratulate those elected, and we hope you join us for their inauguration on Tuesday, 8 April at the Membership Luncheon in Dallas! If you haven’t already, you can still register to attend at www.isigmaconf.org

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FOR IMMEDIATE RELEASE:

Long Beach, N.Y., Feb. 24, 2025 – ShredMetrics, LLC^Ⓡ, an i-SIGMA Corporate Partner Member, announced today the launch of ShredMetrics Management Services (SMMS), virtual office support specifically for businesses in the data destruction industry. SMMS is a new service offering that can be tailored for Q-Shred Shredding Management Software^Ⓡ users.

SMMS allows for the partial and full outsourcing of regular and shredding-specific business operations including commercial vehicle routing, sending certificates of destruction, processing invoices, preparing monthly statements, settling credit card payments, posting to QuickBooks Online, generating executive reports, and more. The full launch of these services comes after two years of beta testing. Steven Innerfield, CSDS, Founder and Chief Technology Officer for ShredMetrics stated that they wanted to ensure this was something the market could benefit from and that their team could deliver these services well. They now have case studies of successful implementations that make them confident that others will benefit from SMMS.

“Over the years we noticed that many shredding businesses have challenges keeping up with the paperwork and administrative tasks,” Innerfield shares. “Some struggle to bill quickly, get Certificates of Destruction out promptly, or strategically route their trucks to reduce expenses. While Q-Shred software helps alleviate a lot of these burdens, companies still need someone to manage it. We realized they don’t always have that, but that’s where we can help and at a fraction of the cost.”

SMMS is known as business processing outsourcing (BPO) – “contracting an external service provider to fulfill a business function or process,” as defined by Amanda Downie, Editorial Content Strategist for IBM, in the article, What is business process outsourcing (BPO)? (https://www.ibm.com/think/topics/business-process-outsourcing). She goes on to share that, “Generally, companies outsource non-core business functions—tasks that, while essential to the business, are not part of its core value proposition.” When looking at the benefits of BPO, Downie states, “Companies have outsourced functions mainly to cut costs, save time, and improve performance… [Though], there is now an increased focus on access to technology and expertise that are not available in-house.”

Innerfield couldn’t agree more. He says, “SMMS offers operational efficiency by providing scalable support to shredding companies of varying sizes, from those just starting out to experts using the latest technology within the industry. This way, their staff can focus on data destruction and sales. It just makes sense.”

Learn more about ShredMetrics Management Services (SMMS) at: https://shredmetrics.com/shredding-management-software/

About ShredMetrics

ShredMetrics, LLC^Ⓡ (https://shredmetrics.com/) provides Q-Shred Shredding Management Software^Ⓡ and ShredMetrics Management Services (SMMS) virtual office support specifically for data destruction companies. It was founded in 2020 after its owners sold their own shredding company and sought to share their tools and experience with others in the industry. They then won the Operational Impact Award from the International Secure Information Governance & Management Association (i-SIGMA) two years in a row. ShredMetrics differs from other providers as they specialize in scalable, custom-fit options with a mission to “help shredding companies find lost profits” and fix broken or unnecessarily expensive office operations.

Contact:

Steven Innerfield, CSDS

(516) 738-5225

Info@ShredMetrics.com

###

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Learn More About Each Candidate

Candidate Information Forms for each nominee can be found here »

The board-approved slate is:

President-elect:

Jim Dowse, CSDS
Time Shred
Freeport, NY, USA

Gaines Garrett, CSDS
Secure Shredding & Recycling
Baton Rouge, LA, USA

Treasurer

 

 

 

 

Thomas Seibert
Vital Records Control
Oldsmar, FL, USA

Director Seat ( 1 Position Available)

• Rob Barnett of DataSafe (Portland, OR, USA)
• Greg Bullard of Corodata (Poway, CA, USA)
• Chris Chapman of Shred Instead (Columbia, MD, USA)
• Jon Dement of DMD Systems Recovery, LLC (Tempe, AZ, USA) : Watch Candidate Video >>
• Shivan Mansingh of Metrofile Records Management South Africa (Johannesburg, Gauteng, South Africa)
• Derald Miller of Shred Northwest (Boring, OR, USA)
• Robert Moseley of Stericycle (Bannockburn, IL, USA)
• Greg Saxon of PlanITROI (Youngsville, NC, USA)

International Director Seat ( 1 Position Available)

• Paul Prokic of G1 Asset Management PTY LTD (Yatala, Queensland, Australia)

Learn More About Each Candidate

Additionally, each Tuesday in February i-SIGMA Board Candidates will be asked to respond to questions posted to the i-SIGMA LinkedIn Group page.

• i-SIGMA on LinkedIn

The i-SIGMA 2025 Election Campaign Guidelines can be found here.

Ballots will be sent to voting member representatives on 5 February 2025 and must be completed by 5 March 2025. The results of the election will be announced to all members by email notification on 20 March.

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i-SIGMA Releases New White Paper on the Critical Importance of NAID AAA Certification for GPOs

Phoenix, AZ — 17 December, 2024 — The International Secure Information Governance & Management Association® (i-SIGMA®) has announced the release of its latest white paper, The Critical Importance of i-SIGMA’s NAID AAA Certification for Group Purchasing Organizations (GPOs). This comprehensive guide highlights the indispensable role of i-SIGMA’s NAID AAA Certification in promoting secure information destruction, compliance, and risk mitigation within the industry.

“As organizations face increasing challenges in safeguarding sensitive data, it’s essential to adopt rigorous standards for secure information disposal,” said W. Price Brannon, Director of Certification at i-SIGMA. “Our white paper equips GPOs with the insights they need to make informed decisions, ensuring the highest levels of security and operational excellence.”

Key Insights from the White Paper:

• Enhanced Security Standards: A detailed overview of the NAID AAA Certification’s role in enforcing best practices for security, privacy, and accountability.
• Audit and Inspection Protocols: Insights into the importance of scheduled and unannounced audits for maintaining compliance.
• Risk Mitigation and Financial Benefits: Guidance on reducing exposure to data breaches and avoiding costly legal and reputational damage.
• Actionable Recommendations: Practical steps for integrating certification and audits into GPO due diligence processes.

The white paper also sheds light on the financial impacts of data breaches, including direct penalties, operational disruptions, and long-term reputational damage. By aligning with NAID AAA Certified partners, GPOs can demonstrate a tangible commitment to compliance, security, and sustainability.

Availability

The white paper, The Critical Importance of i-SIGMA’s NAID AAA Certification for Group Purchasing Organizations (GPOs), is now available for download:

About i-SIGMA:

The International Secure Information Governance & Management Association (i-SIGMA®) is the industry trade association for secure data destruction and records & information management service providers. i-SIGMA enforces standards and ethical compliance for approximately 2,500 service providers on six continents and currently maintains the most rigorous and widely accepted data-security vendor-compliance certifications, NAID AAA Certification® and PRISM Privacy+ Certification®, with hundreds of governments and thousands of private contracts using the programs to meet their regulatory due diligence requirements.

Media Contact

Contact: Gina Lentine, CSDS

Title: Vice President of Marketing & Events

Phone: 602-788-6243 x2008

Email: glentine@isigmaonline.org

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FOR IMMEDIATE RELEASE

Annex.com Enables Record Centers to Win Customers 24/7 with Global E-Commerce Access

[Irvine, CA] — December 12, 2024 — Annex.com, developed by O’Neil Software, an i-SIGMA Corporate Partner Member, empowers service providers to grow their business around the clock. Annex.com enables record centers to attract, engage, and secure new customers around the world through its intuitive online platform.

Win Customers Anytime, Anywhere

Through Annex.com, record centers can extend their reach beyond geographic and time-zone limitations. Businesses seeking records management services can search, compare, and purchase offerings at their convenience—whether during regular business hours or in the middle of the night. This 24/7 accessibility maximizes the chances of converting potential customers into long-term clients.

For example, a law firm in Europe working late can discover and book services from a U.S.-based record center using the Annex.com platform. The transaction occurs seamlessly, without the need for phone calls, emails, or waiting for the next business day.

Expand Your Global Presence

Annex.com connects record centers with customers across borders so they can showcase their capabilities to a global audience, making it easier to secure national and international accounts.

For instance, a multinational healthcare organization needing consistent records storage solutions across multiple U.S. states can find and engage with providers through Annex.com. This streamlined process opens the door to high-value contracts that might otherwise have been inaccessible.

Key Benefits for Record Centers

Win Customers 24/7: Annex.com allows record centers to gain customers at any time of day or night, turning every hour into an opportunity for business growth.

Global Reach: Expand your visibility beyond local markets, connecting with customers looking for reliable records management solutions across the country or around the world.

Increased Competitiveness: Showcase your services alongside others in the marketplace, offering transparent pricing and access that help you stand out in a crowded industry.

Risk-Free Growth Opportunity

Joining Annex.com is free for record centers using the O’Neil Software hosted solution. Providers benefit from a transaction-based model, ensuring they only pay for business generated through the platform. This no-risk approach provides a cost-effective way to grow their business and attract new clients.

“Annex.com transforms how record centers compete and win in the modern e-commerce era,” said Aaron Ryssemus, CEO of O’Neil Software. “By enabling customer to find and purchase from providers thought their smartphone or computer places service provider products and services front and center when the customer is looking to purchase services.”

About Annex.com

Annex.com, developed by O’Neil Software, is a cloud-based e-commerce marketplace connecting businesses with independently managed record centers and shredding providers. Backed by over 40 years of expertise, O’Neil Software is a global leader in records and information management solutions, serving businesses in more than 88 countries.

To learn more or to schedule a demonstration, visit Annex.com.

###

Contact information

Pete Kreiser

Vice President, Marketing

916-995-1913

pete@annex.com

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Barrie, ON — BINS4 Shredding Inc., an i-SIGMA Corporate Partner Member and provider in the document destruction industry, is proud to announce its inclusion in the prestigious list of Canada’s Top Growing Companies for 2024. The company ranked in the top 100, as recognized by The Globe and Mail’s Report on Business. This list highlights the top businesses driving growth across Canada and will be featured in the October 2024 edition.

“We are thrilled to be recognized among Canada’s top growing companies,” said Cory Layes, General Manager. “This achievement is a testament to the hard work, dedication, and innovation of our entire team. Over the last three years, we’ve achieved over 400% growth, driven by our strong company culture, product innovation, and our deep understanding of customer needs.”

For media inquiries or further information, please contact:

Cory Layes, General Manager   cory@bins4shredding.com    855-792-4050

BINS4 Shredding Inc. is a provier in the document destruction industry with over 100 years of combined experience, specializing in secure and efficient disposal solutions. With a commitment to excellence and client satisfaction, the company has consistently set the standard for secure document destruction services.  Visit bins4shredding.com for more information.

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i-SIGMA is proud to announce Flashpack Dominicana has been awarded NAID AAA and Privacy+ Certification, making it the first Dominican Republic-based company to do so. Read the full press release from Flashpack Dominicana below:

EL NUEVO DIARIO, SANTO DOMINGO – Flashpack Dominicana highlighted that it received PRISM Privacy+ certifications from the International Secure Information Governance & Management Association (i-SIGMA). This certification validates document storage and digitalization processes, in addition to the NAID AAA certification that endorses secure document destruction operations.

Both certifications are awarded after exhaustive audits that guarantee that the equipment, systems and procedures comply with the most demanding industry standards and globally recognized data protection regulations, including GDPR, HIPAA and other relevant legislation.

“These certifications position us as the first company in the country and in the Caribbean region to achieve this feat and it opens the doors to the international market, including companies and agencies of the United States Federal Government,” the company said.

He also said that these certifications confirm Flashpack’s commitment to the organization, and the confidentiality, integrity and security of the documents that have been delivered to them for safekeeping, digitalization and shredding.

About Flashpack Dominicana

It is a locally owned company, a leader in the country in the areas of document management, custody, digitalization and shredding.

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Gina Lentine Joins i-SIGMA as Vice President of Marketing & Events – i-SIGMA is excited to announce a significant addition to our team. Please join us in welcoming Gina Lentine as our new Vice President of Marketing & Events. 

In her new role, Gina will oversee all aspects of i-SIGMA’s marketing and events initiatives. She will lead our efforts to strengthen our market position, enhance member value, and boost brand awareness while driving engagement. Gina’s leadership will be crucial in guiding our team to continuously elevate the value and benefits that i-SIGMA provides to our esteemed members. 

Gina’s commitment to service excellence aligns perfectly with i-SIGMA’s core values. We are confident that she will drive innovation, efficiency, and growth within our member services department. 

With a successful 15-year tenure in the industry, Gina brings a wealth of experience. She has served as a partner at Assure Shred and as the Director of Marketing & Events for Legal Shred. Additionally, she has been a member of the Board of Directors for both NAID and i-SIGMA since 2015. Her passion for our industry and her expertise in developing and executing innovative marketing strategies will be invaluable as we continue to expand our reach. We look forward to seeing her apply this expertise to enhance the overall marketing and events experience at i-SIGMA. 

As we warmly welcome Gina to the i-SIGMA family, we also want to express our gratitude to each team member for your dedication and hard work. Together, we have achieved remarkable milestones, and with Gina’s addition, we are confident that we will reach even greater heights. 

Please join us in extending a warm welcome to Gina Lentine as our new Vice President of Marketing & Events. We are enthusiastic about the opportunities ahead and the value she will bring to our organization. 

Thank you for your continued support as we grow and strengthen i-SIGMA. 

Nathan Campbell, CEO 

Say hello to our team!

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